Freshdesk

Recommended

A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.

“One of the fastest, easiest help desks to set up and one of the better values at the small-to-midsize end, though real AI and security features cost extra on top of the sticker price.”

Try Freshdesk→

4.4/ 5

BettrList score

Pricing: From $19/mo
Free plan: Yes

Freshdesk

Recommended

A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.

4.4/ 5

BettrList score

Pricing: From $19/mo
Free plan: Yes

Try Freshdesk→

Starting price

$19/agent/mo, billed annually

Free trial

14 days, no card needed

Freddy AI Agent

500 sessions included, then $49/100 sessions

Best for

Small-to-midsize teams on a budget

How we rated it

BettrList score

4.4/ 5

Based on practical use and value.

What we measured

Features4.4

Ease of use4.5

Value for money4.2

Support4.0

Compliance4.7

BettrList score

4.4/ 5

Based on practical use and value.

What we measured

Features4.4

Ease of use4.5

Value for money4.2

Support4.0

Compliance4.7

The verdict

“One of the fastest, easiest help desks to set up and one of the better values at the small-to-midsize end, though real AI and security features cost extra on top of the sticker price.”

Pricing breakdown

Verify current pricing

Growth

$19/mo

Covers the basics for a team just setting up a help desk. Price shown is per agent, billed annually; monthly billing costs more. Freddy AI Agent's first 500 sessions a month are included.

Ticketing, shared inbox, and customer portal with knowledge base
Threads and tasks for internal collaboration
Out-of-the-box analytics and reporting
Freddy AI Agent (500 sessions included)

Recommended

Pro

$55/mo

The plan Freshworks pitches as its most popular. Price shown is per agent, billed annually; monthly billing costs more. Adds multilingual support and lets you bring in outside collaborators.

Everything in Growth
Multilingual help desk
Custom dashboards and reporting, plus intelligent routing
Multiple SLA policies and up to 5,000 external collaborators
Freddy AI Copilot available as a paid add-on

Enterprise

$89/mo

Built for larger teams that need tighter security and testing tools. Price shown is per agent, billed annually; monthly billing costs more.

Everything in Pro
Freddy AI Insights for proactive support metrics
Skill-based routing and a sandbox for safely testing changes
Audit logs, allowed domains, and IP whitelisting

Swipe for more plans

All features

Freddy AI Agent handles routine customer questions on its own using your help content, with 500 free sessions a month included on every plan

A shared team inbox and ticketing system that automatically sorts, prioritizes, and assigns incoming tickets

A self-service customer portal and knowledge base so customers can find answers without opening a ticket

Threads and tasks that let agents discuss a ticket internally or hand off follow-up work without cluttering the customer conversation

Multilingual help desk support so your team can work in the languages your customers actually speak (Pro and up)

Freddy AI Copilot, an optional add-on that helps agents summarize tickets, fix tone, and draft knowledge base articles

Skill-based routing, multiple SLA policies, and a sandbox for testing changes safely (Enterprise plan)

Native iOS and Android apps so agents can reply to tickets and get push notifications on the go

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Tidio

An affordable live chat widget with a built-in AI agent, aimed at small online stores and small business sites.

Independent

No paid placements, ever.

Hands-on tested

Real use, not vendor demos.

Reviewed

Not yet verified

Verdict refreshed

We revisit as tools evolve.