Freshdesk
A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.
Our verdict
One of the fastest, easiest help desks to set up and one of the better values at the small-to-midsize end, though real AI and security features cost extra on top of the sticker price.
How we rated it
Overall 4.4 / 5
Pricing
Growth
$19/mo
Covers the basics for a team just setting up a help desk. Price shown is per agent, billed annually; monthly billing costs more. Freddy AI Agent's first 500 sessions a month are included.
- Ticketing, shared inbox, and customer portal with knowledge base
- Threads and tasks for internal collaboration
- Out-of-the-box analytics and reporting
- Freddy AI Agent (500 sessions included)
Pro
Popular$55/mo
The plan Freshworks pitches as its most popular. Price shown is per agent, billed annually; monthly billing costs more. Adds multilingual support and lets you bring in outside collaborators.
- Everything in Growth
- Multilingual help desk
- Custom dashboards and reporting, plus intelligent routing
- Multiple SLA policies and up to 5,000 external collaborators
- Freddy AI Copilot available as a paid add-on
Enterprise
$89/mo
Built for larger teams that need tighter security and testing tools. Price shown is per agent, billed annually; monthly billing costs more.
- Everything in Pro
- Freddy AI Insights for proactive support metrics
- Skill-based routing and a sandbox for safely testing changes
- Audit logs, allowed domains, and IP whitelisting
Features
- Freddy AI Agent handles routine customer questions on its own using your help content, with 500 free sessions a month included on every plan
- A shared team inbox and ticketing system that automatically sorts, prioritizes, and assigns incoming tickets
- A self-service customer portal and knowledge base so customers can find answers without opening a ticket
- Threads and tasks that let agents discuss a ticket internally or hand off follow-up work without cluttering the customer conversation
- Multilingual help desk support so your team can work in the languages your customers actually speak (Pro and up)
- Freddy AI Copilot, an optional add-on that helps agents summarize tickets, fix tone, and draft knowledge base articles
- Skill-based routing, multiple SLA policies, and a sandbox for testing changes safely (Enterprise plan)
- Native iOS and Android apps so agents can reply to tickets and get push notifications on the go
Alternatives
Help Scout
A simple, email-like shared inbox that keeps customer support personal, even as your team grows.
Zendesk
A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.
Gorgias
A help desk built specifically for online stores, with order details, refunds, and an AI agent built right into every ticket.