Gorgias
A help desk built specifically for online stores, with order details, refunds, and an AI agent built right into every ticket.
Our verdict
Built specifically for ecommerce, with order and refund data built right into every ticket, but the per-ticket pricing and AI resolution fees can catch growing stores off guard.
How we rated it
Overall 4.1 / 5
Pricing
Starter
$10/mo
For very small or new stores just adding a proper helpdesk. Limited to 3 users and 50 tickets a month.
- Up to 50 tickets per month
- Up to 3 users
- Email and social ticketing
- Extra tickets billed at $0.40 each
Basic
$50/mo
The plan most small stores land on. Price shown is billed annually; monthly billing is $60/mo. Covers up to 300 tickets a month with unlimited seats.
- Up to 300 tickets per month
- Unlimited users (up to 500 seats)
- Live chat widget and automation rules
- Extra tickets billed at $0.40 each
Pro
Popular$300/mo
Gorgias's most popular plan for growing stores. Price shown is billed annually; monthly billing is $360/mo. Covers up to 2,000 tickets a month.
- Up to 2,000 tickets per month
- Unlimited users (up to 500 seats)
- Advanced automation and reporting
- Extra tickets billed at $0.36 each
Advanced
$750/mo
For larger stores with high ticket volume. Price shown is billed annually; monthly billing is $900/mo. Stores handling more than 5,000 tickets a month can talk to sales about Enterprise pricing.
- Up to 5,000 tickets per month
- Unlimited users (up to 500 seats)
- Priority support
- Extra tickets billed at $0.32 each
Features
- One inbox for email, live chat, SMS, voice, and social messages, so agents aren't jumping between tools
- Deep Shopify, BigCommerce, Magento, and WooCommerce integrations that show order history and let agents issue refunds or edit orders right from a ticket
- An AI Agent (Support Agent and Shopping Assistant) that resolves routine questions on its own and can also recommend products or answer pre-sale questions
- Automation rules and macros that tag, route, and reply to common ticket types without manual work
- Voice and SMS available as add-ons, so phone and text support live in the same helpdesk as everything else
- Revenue tracking that credits sales back to the support conversations that helped make them happen
- Unlimited team members on most plans, since Gorgias charges by ticket volume instead of per agent
- Native iOS and Android apps so agents can reply to tickets away from their desk
Alternatives
Freshdesk
A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.
Help Scout
A simple, email-like shared inbox that keeps customer support personal, even as your team grows.
Zendesk
A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.