Gorgias

Recommended

A help desk built specifically for online stores, with order details, refunds, and an AI agent built right into every ticket.

“Built specifically for ecommerce, with order and refund data built right into every ticket, but the per-ticket pricing and AI resolution fees can catch growing stores off guard.”

Try Gorgias→

4.1/ 5

BettrList score

Pricing: From $10/mo
Free plan: Yes

Gorgias

Recommended

A help desk built specifically for online stores, with order details, refunds, and an AI agent built right into every ticket.

4.1/ 5

BettrList score

Pricing: From $10/mo
Free plan: Yes

Try Gorgias→

Starting price

$10/mo (Starter, 50 tickets)

Free trial

7 days, no card needed

AI Agent

$0.90-$1.00 per resolved conversation

Best for

Shopify and other ecommerce brands

How we rated it

BettrList score

4.1/ 5

Based on practical use and value.

What we measured

Features4.4

Ease of use4.5

Value for money3.6

Support3.8

Compliance4.0

BettrList score

4.1/ 5

Based on practical use and value.

What we measured

Features4.4

Ease of use4.5

Value for money3.6

Support3.8

Compliance4.0

The verdict

“Built specifically for ecommerce, with order and refund data built right into every ticket, but the per-ticket pricing and AI resolution fees can catch growing stores off guard.”

Pricing breakdown

Verify current pricing

Starter

$10/mo

For very small or new stores just adding a proper helpdesk. Limited to 3 users and 50 tickets a month.

Up to 50 tickets per month
Up to 3 users
Email and social ticketing
Extra tickets billed at $0.40 each

Basic

$50/mo

The plan most small stores land on. Price shown is billed annually; monthly billing is $60/mo. Covers up to 300 tickets a month with unlimited seats.

Up to 300 tickets per month
Unlimited users (up to 500 seats)
Live chat widget and automation rules
Extra tickets billed at $0.40 each

Recommended

Pro

$300/mo

Gorgias's most popular plan for growing stores. Price shown is billed annually; monthly billing is $360/mo. Covers up to 2,000 tickets a month.

Up to 2,000 tickets per month
Unlimited users (up to 500 seats)
Advanced automation and reporting
Extra tickets billed at $0.36 each

Advanced

$750/mo

For larger stores with high ticket volume. Price shown is billed annually; monthly billing is $900/mo. Stores handling more than 5,000 tickets a month can talk to sales about Enterprise pricing.

Up to 5,000 tickets per month
Unlimited users (up to 500 seats)
Priority support
Extra tickets billed at $0.32 each

Swipe for more plans

All features

One inbox for email, live chat, SMS, voice, and social messages, so agents aren't jumping between tools

Deep Shopify, BigCommerce, Magento, and WooCommerce integrations that show order history and let agents issue refunds or edit orders right from a ticket

An AI Agent (Support Agent and Shopping Assistant) that resolves routine questions on its own and can also recommend products or answer pre-sale questions

Automation rules and macros that tag, route, and reply to common ticket types without manual work

Voice and SMS available as add-ons, so phone and text support live in the same helpdesk as everything else

Revenue tracking that credits sales back to the support conversations that helped make them happen

Unlimited team members on most plans, since Gorgias charges by ticket volume instead of per agent

Native iOS and Android apps so agents can reply to tickets away from their desk

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Zendesk

A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.

Independent

No paid placements, ever.

Hands-on tested

Real use, not vendor demos.

Reviewed

Not yet verified

Verdict refreshed

We revisit as tools evolve.