Zendesk

Recommended

A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.

“One of the most complete and thoroughly certified help desks available, but the price climbs fast once you add AI resolutions and admin add-ons, and it takes real setup time to get right.”

Try Zendesk→

4.2/ 5

BettrList score

Pricing: From $19/mo
Free plan: Yes

Zendesk

Recommended

A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.

4.2/ 5

BettrList score

Pricing: From $19/mo
Free plan: Yes

Try Zendesk→

Starting price

$19/agent/mo (ticketing only)

Full Suite starts at

$55/agent/mo, billed annually

Free trial

14 days, no card needed

AI resolutions

Billed separately, roughly $1-2 each

How we rated it

BettrList score

4.2/ 5

Based on practical use and value.

What we measured

Features4.6

Ease of use4.1

Value for money3.5

Support4.2

Compliance4.8

BettrList score

4.2/ 5

Based on practical use and value.

What we measured

Features4.6

Ease of use4.1

Value for money3.5

Support4.2

Compliance4.8

The verdict

“One of the most complete and thoroughly certified help desks available, but the price climbs fast once you add AI resolutions and admin add-ons, and it takes real setup time to get right.”

Read the full BettrList reviewOur detailed evaluation — verdict: Recommended with caveats

Pricing breakdown

Verify current pricing

Support Team

$19/mo

A ticketing-only plan for teams that just need email and social ticket management, no chat or messaging included. Price shown is per agent, billed annually.

Email, social, and web-form ticketing
Basic automation and triggers
Standard reporting
Knowledge base for internal or customer-facing articles

Recommended

Suite Team

$55/mo

The entry point to the full Zendesk Suite. Price shown is per agent, billed annually; monthly billing is $69/agent.

Everything in Support Team, plus live chat and messaging
WhatsApp and Instagram channels
A branded help center
AI Agents Essential included
Talk phone support with call routing

Suite Growth

$89/mo

For teams that have outgrown Suite Team but don't need the full mid-market feature set yet. Price shown is per agent, billed annually.

Everything in Suite Team
Deeper reporting in Explore
Light workforce management features
Self-service customer portal

Suite Professional

$115/mo

Built for teams that need tighter control as they scale. Price shown is per agent, billed annually. Larger organizations can also talk to sales about Suite Enterprise for custom needs.

Everything in Suite Growth
Skill-based ticket routing
Up to 5 help centers and CSAT surveys
Service level agreements (SLAs)
AI writing tools and the Admin Copilot bundle

Swipe for more plans

All features

A ticketing system that automatically sorts, prioritizes, and routes incoming requests, with AI suggesting replies and summarizing long threads

Omnichannel messaging that brings email, live chat, WhatsApp, and Instagram into one agent workspace

AI Agents that resolve routine questions on their own, with a free Essential tier and a more capable Advanced tier as a paid add-on

A customizable help center (Guide) where customers can search articles before ever contacting an agent

Talk, Zendesk's built-in phone support tool, with call routing and click-to-call from inside a ticket

Skill-based routing and service level agreement (SLA) tracking so the right ticket reaches the right agent in time (Professional plan and up)

Explore, a reporting and analytics tool that tracks response times, resolution rates, and customer satisfaction

A large marketplace of pre-built apps and integrations, plus native iOS and Android apps for agents on the go

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Tidio

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Independent

No paid placements, ever.

Hands-on tested

Real use, not vendor demos.

Reviewed

Not yet verified

Verdict refreshed

We revisit as tools evolve.