Intercom
AI-first customer support software that pairs a shared inbox with the Fin AI Agent to answer, route, and resolve tickets for you.
Our verdict
A feature-packed, genuinely AI-first help desk that's easy for agents to pick up, but the per-seat-plus-per-resolution pricing can get expensive fast, and Intercom's own support has a mixed reputation.
How we rated it
Overall 4.1 / 5
Pricing
Essential
$29/mo
Built for individuals, startups, and small teams just setting up support. Price shown is per seat, billed annually; monthly billing runs closer to $39/seat. Fin AI Agent is included but billed separately per resolution.
- Shared inbox, ticketing, and Messenger chat widget
- Public help center
- Fin AI Agent for service, sales, and ecommerce (pay per resolution)
- Pre-built reports
Advanced
Popular$85/mo
The plan most growing support teams land on. Price shown is per seat, billed annually; monthly billing runs closer to $99/seat. Includes 20 free Lite (read-only) seats for people who just need visibility.
- Everything in Essential
- Multiple team inboxes and round-robin ticket assignment
- Workflow automation builder
- Private, multilingual help center
- 20 free Lite seats included
Expert
$132/mo
Aimed at larger support teams that need tighter security and multibrand support. Price shown is per seat, billed annually; monthly billing runs closer to $139/seat. Includes 50 free Lite seats.
- Everything in Advanced
- Single sign-on (SSO) and identity management
- HIPAA support for handling patient data
- Service level agreements (SLAs)
- Multibrand Messenger and help center, plus 50 free Lite seats
Features
- Fin, an AI agent that reads your help content and past conversations to answer customer questions on its own, then hands off to a human when it can't help
- One shared inbox that pulls in chat, email, and in-app messages so agents aren't switching between tools
- A customizable help center you can make public, private, or split by brand and language
- A drag-and-drop workflow builder that routes tickets, tags conversations, and triggers follow-ups without code
- A chat widget (the Messenger) you can drop into your website or product to talk to visitors and logged-in users
- Copilot, an AI assistant that sits next to agents in the inbox and suggests replies or pulls up customer info
- Mobile SDKs for iOS and Android so you can offer the same chat and help center support inside your own app
- Built-in reporting on response times, resolution rates, and team workload, with more detail on higher plans
Alternatives
Freshdesk
A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.
Help Scout
A simple, email-like shared inbox that keeps customer support personal, even as your team grows.
Zendesk
A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.