Tidio
An affordable live chat widget with a built-in AI agent, aimed at small online stores and small business sites.
Our verdict
One of the cheapest ways to get live chat and a genuinely useful AI agent on a small site, but it bills by conversation volume, not seats, and the price jumps hard once you outgrow the Growth plan.
How we rated it
Overall 4.1 / 5
Pricing
Free
Free
A real free plan for very small sites just adding their first live chat widget.
- 50 live chat conversations per month
- 3 operator seats
- 50 free Lyro AI Agent replies (one-time, doesn't renew)
- Basic chat widget customization
Starter
$24/mo
For small teams ready to move past the free plan's limits. Price shown is billed annually; monthly billing is $29/mo. Covers up to 100 billable conversations a month.
- 100 billable conversations per month
- 3 operator seats
- Canned responses and more widget customization
- Removes Tidio branding from the chat widget
Growth
Popular$49/mo
Tidio's main plan for growing support teams. Price shown is billed annually; monthly billing is $59/mo. Conversation limits scale from 250 up to 2,000 a month depending on what you choose.
- 250 to 2,000 billable conversations per month (you pick the tier)
- 5 operator seats, up to 10 with add-ons
- Advanced analytics, including per-agent performance
- Automatic chat assignment, chat solving, and satisfaction surveys
- Native Shopify actions and agent permission controls
Plus
$749/mo
Tidio's top tier, built for larger or higher-volume support operations. Pricing starts at $749/mo and is quote-based beyond that, a big jump from Growth's ceiling.
- High-volume conversation limits built around your needs
- Priority support and onboarding help
- Advanced security and account controls
- Custom terms for larger teams
Features
- Lyro, an AI agent that reads your help content and FAQs to answer common customer questions in natural, multi-turn conversations
- A live chat widget you can add to your site with no coding, plus a visual Flows builder for automated chatbot sequences
- Support for Instagram, Messenger, WhatsApp, and email alongside live chat, all in one shared inbox
- Native actions for Shopify and other ecommerce platforms, like showing order status or recommending products in chat
- Live typing preview and a visitor list showing what pages people are browsing in real time
- Canned responses, internal notes, and automatic chat assignment so a small team can split up incoming chats
- Analytics on chat volume, response times, and individual agent performance (Growth plan and up)
- Free native mobile apps for iOS and Android, plus an SDK for adding chat to your own app
Alternatives
Freshdesk
A budget-friendly help desk that gets your team up and running fast, with AI ticket handling built in.
Help Scout
A simple, email-like shared inbox that keeps customer support personal, even as your team grows.
Zendesk
A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.