Tidio

Recommended

An affordable live chat widget with a built-in AI agent, aimed at small online stores and small business sites.

“One of the cheapest ways to get live chat and a genuinely useful AI agent on a small site, but it bills by conversation volume, not seats, and the price jumps hard once you outgrow the Growth plan.”

Try Tidio→

4.1/ 5

BettrList score

Pricing: From $0/mo
Free plan: Yes

Tidio

Recommended

An affordable live chat widget with a built-in AI agent, aimed at small online stores and small business sites.

4.1/ 5

BettrList score

Pricing: From $0/mo
Free plan: Yes

Try Tidio→

Starting price

$24/mo, billed annually

Free trial

7 days on paid features, no card needed

Free plan

50 chats/mo, 3 operators, 50 free Lyro AI replies

Best for

Small stores and small business sites

How we rated it

BettrList score

4.1/ 5

Based on practical use and value.

What we measured

Features4.2

Ease of use4.6

Value for money3.8

Support4.4

Compliance3.6

BettrList score

4.1/ 5

Based on practical use and value.

What we measured

Features4.2

Ease of use4.6

Value for money3.8

Support4.4

Compliance3.6

The verdict

Pricing breakdown

Verify current pricing

Free

A real free plan for very small sites just adding their first live chat widget.

50 live chat conversations per month
3 operator seats
50 free Lyro AI Agent replies (one-time, doesn't renew)
Basic chat widget customization

Starter

$24/mo

For small teams ready to move past the free plan's limits. Price shown is billed annually; monthly billing is $29/mo. Covers up to 100 billable conversations a month.

100 billable conversations per month
3 operator seats
Canned responses and more widget customization
Removes Tidio branding from the chat widget

Recommended

Growth

$49/mo

Tidio's main plan for growing support teams. Price shown is billed annually; monthly billing is $59/mo. Conversation limits scale from 250 up to 2,000 a month depending on what you choose.

250 to 2,000 billable conversations per month (you pick the tier)
5 operator seats, up to 10 with add-ons
Advanced analytics, including per-agent performance
Automatic chat assignment, chat solving, and satisfaction surveys
Native Shopify actions and agent permission controls

Plus

$749/mo

Tidio's top tier, built for larger or higher-volume support operations. Pricing starts at $749/mo and is quote-based beyond that, a big jump from Growth's ceiling.

High-volume conversation limits built around your needs
Priority support and onboarding help
Advanced security and account controls
Custom terms for larger teams

Swipe for more plans

All features

Lyro, an AI agent that reads your help content and FAQs to answer common customer questions in natural, multi-turn conversations

A live chat widget you can add to your site with no coding, plus a visual Flows builder for automated chatbot sequences

Support for Instagram, Messenger, WhatsApp, and email alongside live chat, all in one shared inbox

Native actions for Shopify and other ecommerce platforms, like showing order status or recommending products in chat

Live typing preview and a visitor list showing what pages people are browsing in real time

Canned responses, internal notes, and automatic chat assignment so a small team can split up incoming chats

Analytics on chat volume, response times, and individual agent performance (Growth plan and up)

Free native mobile apps for iOS and Android, plus an SDK for adding chat to your own app

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Help Scout

A simple, email-like shared inbox that keeps customer support personal, even as your team grows.

Zendesk

A large, battle-tested help desk that brings ticketing, live chat, and AI agents together for teams that have outgrown simpler tools.

Independent

No paid placements, ever.

Hands-on tested

Real use, not vendor demos.

Reviewed

Not yet verified

Verdict refreshed

We revisit as tools evolve.