Freshsales
An AI-powered sales CRM with built-in phone and email, priced for small teams that don't need Salesforce-level complexity.
Our verdict
A well-built, affordable CRM that's easy to onboard a team onto, as long as you don't need heavy-duty reporting out of the box.
How we rated it
Overall 4.3 / 5
Features4.3
Ease of use4.4
Value for money4.3
Support4.0
Compliance4.5
Pricing
Verify current pricingWhy verify pricing?
Free
Free
A genuinely free plan for up to 3 users. Good for testing the basics before you commit to a paid tier.
- Up to 3 users at no cost
- Basic contact and deal management
- No workflow automation or sales sequences
- No reporting or sales funnel view
Growth
$9/mo
Built for startups and small teams that want the core CRM experience without extra complexity.
- Kanban pipeline view, contact lifecycle stages
- Built-in chat, email, and phone
- Email templates and custom fields
- Basic workflow automation
Pro
Popular$39/mo
Aimed at growing and mid-sized teams that need scoring, forecasting, and multi-rep territory management.
- Everything in Growth, plus contact scoring and deal insights
- Custom sales activities and additional custom fields
- Territory management for splitting up accounts
- Sales sequences for automated, personalized follow-ups
Enterprise
$59/mo
For mid-to-large sales teams that need forecasting, permissions, and a sandbox to test changes safely.
- Everything in Pro, plus forecasting insights
- Field-level permissions for tighter data control
- Custom modules built around your own data model
- Sandbox environment and audit logs
Features
- A single contact timeline shows every call, email, and deal update, so reps always know the full history before reaching out
- Freddy AI scores leads based on how likely they are to buy, so reps know who to call first instead of guessing
- Built-in phone and email mean reps can call or message a lead without switching to a separate app
- Sales sequences automate follow-up emails and tasks, so fewer warm leads go cold from neglect
- A kanban-style pipeline view lets you drag deals between stages and see where things are stuck at a glance
- Freddy AI can also draft emails, summarize deals, and generate reports from a plain-language prompt
- Contact scoring and deal insights flag which opportunities are worth your team's time
- Custom sales activities and fields let you shape the CRM around how your team actually sells
- Territory management splits up accounts and leads by region, industry, or whatever makes sense for your team
- A Chrome extension for Gmail shows lead and deal details right inside your inbox
